Customer Success Manager - Spanish Speaker

Akeneo; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in London is looking for a Customer Success Manager who is fluent in Spanish and English. The ideal candidate will have a strong background in customer success and account management, aiming to drive adoption and retention for strategic accounts. Responsibilities include building relationships with key contacts, delivering business reviews, and mitigating risks. This role offers a competitive salary and comprehensive benefits.

Benefits

Flexible working hours

25 days annual leave

Option to work from anywhere up to 30 days

Paid volunteering days

Professional development budget

Mental health support

Annual performance bonus

Equity

Qualifications

• Solid background in customer success, account management, or project management within the SaaS or tech industry.
• Strong track record in managing high-value accounts, driving retention, and achieving growth targets.

Responsibilities

• Build strong relationships with key contacts, including C-level executives.
• Drive adoption of software and identify opportunities for expansion.
• Create customized success plans to help customers achieve success.
• Deliver personalized, action-focused business reviews.
• Identify and mitigate risk signals, developing action plans.
• Achieve retention and growth targets through renewals and upsell.
• Collaborate with Professional Services team for successful deployment.

Skills

Fluency in Spanish

Fluency in English

Customer success experience

Account management

Project management

Developing customer success plans

Risk management

Health monitoring

Digital transformation

Relationship building

Job description

Overview

Join Akeneo as a Customer Success Manager - Spanish Speaker. Akeneo is a global leader in Product Information Management, delivering a product experience that guides consumers and professionals to the best purchase anytime, anywhere.

As a key member of the Customer Experience organization, you will manage a portfolio of strategic accounts, drive adoption, and ensure customers achieve maximum value and ROI. You will guide customers through the post‑implementation journey, maintain engagement, and mitigate risk.

Responsibilities

• Build strong relationships with key contacts at customer accounts, including C‑level executives across business and IT.


• Drive adoption of our software and identify opportunities for expansion.


• Create prescriptive and customized success plans to help customers define, measure, and achieve success.


• Deliver personalized, action‑focused business reviews.


• Identify and mitigate risk signals; develop and execute action plans.


• Achieve retention and growth targets by closing renewals and supporting upsell/cross‑sell opportunities.


• Contribute to Akeneo’s customer success framework, monitoring customer health and creating tangible benefits.


• Collaborate with the Professional Services team and Solution Integrators to ensure successful deployment.

Qualifications

• Fluency in Spanish and English.


• Solid background in customer success, account management, or project management within the SaaS or tech industry.


• Expertise in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption, and digital transformation.


• Experience building trusted relationships with customers at C‑level.


• Strong track record in managing high‑value accounts, driving retention, and achieving growth targets.

Interview Process

1. 30‑minute screening call with Talent Acquisition.


2. 60‑minute interview with the hiring manager.


3. 30‑minute interview with the Regional Sales VP.


4. 60‑minute interview including presentation of a risk mitigation plan to the hiring manager and Customer Success team.

Life at Akeneo

Work‑life balance: flexible hours, 25 days annual leave, option to work from anywhere up to 30 days per year.

Inclusivity: paid volunteering days, Employee Resource Groups, Women in Leadership programme.

Professional development: €1,000 annual budget, 8‑week onboarding, internal mobility.

Well‑being: mental health support and confidential coaching.

Benefits

Competitive salary, annual performance bonus, equity, comprehensive benefits package.

Location

London, England, United Kingdom.