Customer Care Representative jobs in United Kingdom

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world‑class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long‑term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

As a Mid Market Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with mid‑sized law firms and corporate and financial services clients, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work.

• Own your book of business by managing a named account list, prioritizing and cultivating inbound leads, and outbounding directly to high‑potential prospects.

• Manage the full customer lifecycle from prospecting to contracting, onboarding, growing, and renewals.

• Achieve and exceed revenue targets and other key sales metrics.

• Build strong relationships with key decision‑makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.

• Conduct high velocity, tailored client evaluations, including product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients.

• Effectively work cross‑functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals.

• Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.

• Travel may be required from time to time, including visits to customer office locations and company offices.

• Proven track record of selling complex software solutions, with the ability to successfully execute on a consultative, solutions‑oriented, value‑based selling methodology.

• Excited about prospecting, and capable of independently leading a sales cycle from start to finish.

• Ability to independently manage a pipeline, accurately forecast key sales performance metrics, and consistently maintain CRM hygiene.

• Ability to lead a complex, multi‑threaded sale with stakeholders ranging from executives across various functions to day‑to‑day product users – especially the ability to convey technical concepts to non‑technical audiences.

• Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work. Interest in the legal profession and helping lawyers do their jobs better and more efficiently.

• Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals.

• Energized by contributing to the development of our team, sales processes, and culture, refining the value proposition of our solutions and creating sales resources to drive our success.

• Experience working in or adjacent to the Legal industry a plus but not required.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.