Founding Customer Success Manager - Onboarding & Scale

Methodfi; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing tech startup is seeking a Founding Customer Success Manager to manage customer onboarding and implementation. This role requires a technical background and a hands-on approach to customer relationship management. Candidates should have at least 2 years of experience in a technical role, strong communication skills, and the ability to thrive in a fast-paced environment. This is an exciting opportunity to contribute to a new company's success while building crucial customer relationships.

Qualifications

• Experience in implementation management, solutions engineering, or data analysis.
• Energized by taking ownership and delivering customer value.
• Ability to build relationships with both technical and non-technical stakeholders.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live.
• Translate complex customer pricing models into the Sequence data model.
• Deliver expert guidance and support to customers on onboarding.

Skills

2+ years of experience in a technical or analytical role

Strong communication skills

Technical background

Attention to detail

Education

STEM degree

Job description

A fast-growing tech startup is seeking a Founding Customer Success Manager to manage customer onboarding and implementation. This role requires a technical background and a hands-on approach to customer relationship management. Candidates should have at least 2 years of experience in a technical role, strong communication skills, and the ability to thrive in a fast-paced environment. This is an exciting opportunity to contribute to a new company's success while building crucial customer relationships.