Customer Care Representative jobs in United Kingdom

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

We’re looking for a strategic and driven Italian speaking Mid-Market Account Manager to join our team. In this role, you’ll build strong, strategic relationships with customers to unlock value and drive incremental revenue for EZRA. Reporting to the Team Lead of Mid-Market Growth, you’ll play a key role in helping clients scale coaching across their organizations and maximize the impact of our products.

You’ll collaborate closely with colleagues across EZRA to deliver exceptional experiences and outcomes for our clients.

• Manage a global portfolio of mid-market accounts, leading all sales efforts from initial qualification through to contracting.
• Identify key personas within target accounts and craft tailored messaging that resonates.
• Connect EZRA’s solutions to client goals, clearly articulating value and differentiating us from competitors.
• Set account strategies, map contacts, and develop a deep understanding of client objectives.
• Achieve and exceed sales OKRs and quotas while driving growth opportunities.
• Oversee renewals and partner on expansion sales by delivering an outstanding customer experience.
• Maintain accurate pipeline management and forecasting in Salesforce.
• Project manage onboarding from contract close to launch, collaborating with internal teams and advising on best practices for adoption.
• Serve as the primary point of contact for client partners, including regular touchpoints and quarterly/annual reviews.

• 2+ years of experience in enterprise sales or customer success, managing complex client relationships.
• Proven track record of exceeding sales targets.
• Skilled in prospecting, responding to inbound requests, and delivering demos.
• Experience in HR consulting, leadership development, or L&D is highly desirable.
• Strong networking and communication skills, with the ability to engage senior stakeholders.
• Creative in identifying target personas and crafting personalized outreach.
• Comfortable being “in the market” with clients and driving engagement.
• Tech-savvy with CRM experience (Salesforce preferred).
• Italian language skills required

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.