Strategic Customer Success Manager - AI Fintech (Hybrid)

AnaVation LLC; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing fintech company in London seeks a Customer Success Manager to engage with clients and ensure successful onboarding. The role requires individuals with over 3 years of experience in customer success, analytical skills, and the ability to manage relationships effectively. Proficiency in Spanish and French is essential. This position offers a competitive salary, flexible work arrangements, and opportunities for growth in a diverse team environment.

Benefits

Competitive salary

Health and Well-being insurance

Flexible personal time off

Hybrid working model

Annual gatherings

Diverse and inclusive team

Qualifications

• 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment.
• Strong analytical skills coupled with relationship management expertise.
• Experience using customer success or CRM tools.

Responsibilities

• Lead customer onboarding processes, ensuring successful implementation.
• Monitor customer health metrics and engage proactively.
• Serve as the primary point of contact for customer success.

Skills

Customer Success Operations

Data Analysis

Client Engagement

Relationship Management

Problem Solving

Bilingual in Spanish and French

Tools

Google Analytics

SQL

HubSpot

Job description

A fast-growing fintech company in London seeks a Customer Success Manager to engage with clients and ensure successful onboarding. The role requires individuals with over 3 years of experience in customer success, analytical skills, and the ability to manage relationships effectively. Proficiency in Spanish and French is essential. This position offers a competitive salary, flexible work arrangements, and opportunities for growth in a diverse team environment.