Customer Care Representative jobs in United Kingdom

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

About the Role

We are seeking an experienced and motivated Defence Key Account Manager to join our sales team. This role is focused on developing and managing strategic relationships within the defence sector for the UKIE region.

Key Responsibilities

• Account Management & Business Growth
• Manage and expand relationships with defence and government clients, including Ministries of Defence, prime contractors, and system integrators.
• Develop account strategies to increase market share and revenue within the assigned territory.
• Lead the capture process for new opportunities, including proposal development, bid management, and price-to-win strategies.
• Experienced in leading short, mid and long sales cycles
• Build and maintain a robust sales pipeline aligned with strategic business objectives.
• Lead negotiations and contract discussions, ensuring compliance with export control and regulatory requirements.
• Achieve and exceed monthly sales targets and KPIs.
• Cross-Functional Collaboration
• Provide market feedback to support product development and innovation.
• Ensure seamless communication between your sales leader, the sales team and other departments.
• Stay informed about industry trends, government procurement processes, and competitor activities.
• Represent the company at trade shows, defence exhibitions and networking events.
• Contribute to the company’s visibility within the defence sector, together with Marketing

Key Requirements

• Proven track record (5+ years) in sales, account management, or business development in defence, aerospace, or government contracting.
• Strong understanding of defence procurement cycles, tendering processes, and capture management.
• Experience working with Ministries of Defence or Tier-1 defence contractors is highly desirable.
• Familiarity with export control regulations, security clearance requirements, and compliance frameworks.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to analyze data, identify performance drivers, and adjust strategies accordingly.
• Fluency in English; additional European languages are an advantage.
• Willingness to travel across Europe as required.

Work conditions

• Sales incentive scheme / sales commission.
• Equity incentive plan.
• Corporate Laptop and SmartPhone.
• Corporate language courses (English), but also other language classes within the team
• Salary depends on experience.
• Place of work: Remote with occasional international travel (UK and DE)

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: well structured onboarding plan for new employees combining all in one process, technology, and systems components.

Application submissions: Please submit your resume in English.

Note: This description excludes non-relevant application form fields and internal candidate prompts.