Customer Care Representative jobs in United Kingdom

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Head of Sales to join our dynamic UK team. This is a newly created role - covering both our brands, Wilde & Staycity Aparthotels, in both Liverpool and Manchester. If you thrive in a fast-paced environment, love working with great people, and want to make a real impact — we’d love to hear from you. The role will be based onsite in either property 4 days per week, with one day per week from home. We are open to someone joining us on a 4 or 5 day week pattern.

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

• Minimum 5+ years of Hotel/Aparthotel Sales, Reservations and/or Property Account Management experience
• Prior experience working in the UK or Irish market, and local market knowledge is helpful
• Experience with new business generation
• Knowledge of Corporate Business Travel, Group and Extended stay segments
• Knowledge of Sales Force/Opera/IDEAS/Agency360/LinkedIn Sales Navigator
• A fiercely proactive and can-do attitude
• A willingness to travel when needed

• You will assist in planning local and national sales activities, network and socialise with the wider teams, and attend trade shows and presentations to promote Staycity and the group portfolio.
• An important part of our sales teams is communication. Meeting and speaking with new and existing clients, securing and managing new corporate accounts by building and maintaining professional working relationships.
• Actively and dynamically promote the brand through sales and marketing activity including promotional road shows and presentations undertaken by the company.
• Provide timely, accurate, competitive quotes on all corporate and long-stay enquiries while striving to maintain maximum profit margin.
• Maintaining accurate records of all prices, sales, and activity reports.
• Securing and managing corporate accounts, and group agencies by building and maintaining professional relationships with key bookers.
• Driving sales activity to generate new business and grow existing business