Customer Care Representative jobs in United Kingdom

**Agency :**Havas Lynx**Job Description :**At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.**Please note that this role is based in London, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. This is non negotiable.****Our Role:**As a Senior Account Manager at Havas Lynx, you are the lead contact for both your clients and team, whilst supporting the Account Director in contributing to the strategic development and direction of your accounts. You will personally deliver an efficient, effective and profitable service to clients, whilst inspiring and supporting the client services team to deliver the same. You should be confident in managing all projects through agency systems and procedures, proactively liaising with internal teams whilst overseeing the activity of junior team members. You will support the Account Director in meeting and exceeding key performance indicators in respect of client satisfaction, business development and profitability.**What you can expect to be doing:*** You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner.* You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns.* You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs.* You will work with Operations Team to manage the Production Schedule guaranteeing that the projects are delivered to brief, on time and within budget.* You will oversee the quality control of work that leaves the agency, making sure it adheres to the client’s approved brief.* You will assist the Account Director in overseeing financial interactions on the accounts and guarantee good financial health and billing practices.* You will partner with the Insights and Planning Team to proactively develop your understanding of strategy and how this applies to the campaigns you are delivering.* You will take a proactive approach to identifying and initiating business opportunities with new and existing clients.**This role could be a great fit for you if:*** **You have previous experience in a similar role - this is not a graduate role (3 years +)*** Creative agency experience is essential (not media)* Experience working on creative briefs* Experience working on client accounts* **Pharmaceutical client experience - global pharma is essential*** Client facing experience* Confidence and eager to learn and develop* Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning**What you can expect from us**A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.**You can also expect a whole host of benefits, including:*** Hybrid Working – 3 days in the office (flexible working options are available for in-office days)* Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service* Option to buy, carry or sell holidays* Early Friday finish throughout the year* Seasonal working hours* Enhanced family leave, pay and return to work benefit scheme* Extensive L&D support* Sabbatical opportunities* Season ticket interest free loans for travel* Cycle to work scheme* Life insurance (4x salary)* Company pension scheme* Fully compensated company events* Volunteer days* Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more* +Medicash healthcare benefit* 24/7 access to a free, confidential and independent Employee Assistance ProgrammeGet in touch to find out how we can make an impact that matters together.**Contract Type :**Permanent**Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.**Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. **Life at Havas**We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. **Havas Creative Network**At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. **Havas Media Network**We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. **Havas Health**Driven by human purpose and focused on the