Customer Care Representative jobs in United Kingdom

We are currently recruiting for a proactive Senior Sales Advisor to join our busy branch in Stratford Upon Avon.

This is a full‑time role working Monday‑Friday 7:30‑17:00, and every other Saturday 08:00‑12:00.

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs.
• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross‑selling relevant products, offering specific product advice.
• Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey.
• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge.
• Ensuring all customer orders are fulfilled in a timely fashion.
• Following plans to continuously improve customer experience.
• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels.
• Supporting all Company initiatives.

• Enthusiasm – Positivity and unyielding passion for the merchant world.
• Decency – Honesty, integrity, and mutual respect.
• Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.
• Pride – Dedication in producing top‑notch results.

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance – From your first day of employment automatically covered for a lump‑sum death in service benefit of 2 × your basic salary; increased to 4 × if you join the STARK Building Materials Retirement Savings Plan and contribute a minimum of 4 % of your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via Reward Gateway.
• Aviva Digicare+ Workplace App – Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation.
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
• Refer a Friend scheme.
• Wellbeing Centre via Work Perks.

Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – listening with you helps provide the best service to our customers.

Professional Development – We are invested in your success! You have a real chance to progress – the only limits are your own. Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks.

Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Sales and Business Development | Industries: Wholesale Building Materials