Strategic Customer Success Manager Remote-ready

Akeneo; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Product Information Management company in London is seeking a Customer Success Manager to enhance customer experience and optimize product usage. You will manage strategic accounts and ensure retention while identifying growth opportunities. The ideal candidate should be fluent in Spanish and English, with a strong background in customer success or account management within the tech industry. This role offers flexible work conditions and a comprehensive benefits package.

Benefits

Flexible working hours

25 days of annual leave

Remote work option for 30 days a year

Annual budget for professional development

Paid volunteering days

Qualifications

• Solid background in customer success or account management within SaaS or tech.
• Experience developing customer success plans including risk management.
• Track record in managing high-value accounts and achieving growth targets.

Responsibilities

• Build strong relationships with key customer contacts.
• Drive adoption of software and identify expansion opportunities.
• Create customized success plans for customer success.

Skills

Fluent in Spanish

Fluent in English

Customer success expertise

Account management skills

Project management experience

Relationship management

Job description

A leading Product Information Management company in London is seeking a Customer Success Manager to enhance customer experience and optimize product usage. You will manage strategic accounts and ensure retention while identifying growth opportunities. The ideal candidate should be fluent in Spanish and English, with a strong background in customer success or account management within the tech industry. This role offers flexible work conditions and a comprehensive benefits package.