Global Account Manager Deputy - London

Ferrari Group; City of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics provider is seeking a Mid-Senior level professional to support global accounts in London. This full-time position involves managing transport operations, supporting the Global Account Manager, and contributing to event management. The ideal candidate will have 6 to 10 years of experience in transport operations or customer service, with fluent English and knowledge of the luxury industry as a plus.

Qualifications

• 6 to 10 years of experience in transport operations and freight forwarding.
• Experience in customer service is preferred.
• Ability to manage tight deadlines and intense workloads.

Responsibilities

• Support the Global Account Manager in daily operations and customer contact.
• Manage analytics and KPIs related to operational performance.
• Contribute to event management execution and communication preparation.

Skills

Transport operations

Freight forwarding

Customer service

Analytics and performance KPIs

Fluent English

Italian or French

Knowledge of luxury industry

Job description

contribute to the management & development of a large customer of Ferrari by supporting the Global Accounts Manager in charge.

Location

London.

Wished start

Q1 2026

Recruitment process

- interview process => mid-Nov to mid-Dec

- target => decision made before year-end

Context

The Deputy will work aside the Global Account Manager on all the activities (shipping, warehousing, event management, other services …) and geographical areas of the customer.

Double reporting line: Director of Global Accounts and the GAM.

• Work with the Global Account Manager and the countries of operations
• Support the GAM on the daily business / operations (escalation point)
• Manage analytics and quantitative aspects (rates, performance KPIs, flow analyses…)
• Support the GAM, tender team and the countries on RFQ’s and commercial activities
• Contribute to the preparation of the communication materials
• Contribute to the event management execution
• Be a recognized and trusted speaking partner for the teams across Ferrari’s network
• Substitute the GAM as a direct contact for the customer when needed

Travel

40% of the time during the first 6 months. 20% of the time after. Predominantly a handful of European locations. Occasionally overseas.

Profile

ca. 6 to 10-year experience in transport operations and freight forwarding and/or customer service. More senior profiles can be considered.

Knowledge of the luxury industry (watches & jewelry) a plus.

Capability to successfully manage tight dead-lines and intense workload at times.

Fluent English is a must. Italian and/or French appreciated.

Evolution / next step

after 18 to 36 months, become a Global Account Manager.

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group the one-stop service provider in international freight forwarding and logistics solutions for jewelry and luxury goods. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development.

Industries

Retail Luxury Goods and Jewelry, Wholesale Luxury Goods and Jewelry, and Transportation, Logistics, Supply Chain and Storage.