Sustainability CS Account Manager — Disclosure Engagement (Hybrid)

CDP; City of London; Hybrid; GBP 32,000 - 41,000; Full time

Job summary

A global non-profit organization is seeking a Customer Success Account Manager to engage with critical disclosers in London. The role emphasizes building strong connections and ensuring customer satisfaction through effective engagement and support on environmental disclosure. Ideal candidates will have experience in customer success or account management, strong communication skills, and a passion for sustainability.

Qualifications

• Experience in customer success, account management, or a related field, ideally within a B2B environment.
• Interest in sustainability issues and understanding the business case for environmental disclosure.
• Ability to quickly learn and retain complex information.

Responsibilities

• Engage critically with customers to ensure disclosure retention.
• Provide tailored guidance to maximize customer engagement.
• Collaborate with support teams to address customer needs.

Skills

Customer success experience

Strong communication skills

Analytical skills

Proficiency in CRM systems

Sustainability knowledge

Job description

A global non-profit organization is seeking a Customer Success Account Manager to engage with critical disclosers in London. The role emphasizes building strong connections and ensuring customer satisfaction through effective engagement and support on environmental disclosure. Ideal candidates will have experience in customer success or account management, strong communication skills, and a passion for sustainability.