Customer Care Representative jobs in United Kingdom

Reports to: Sales Manager

Location: Manchester (Hybrid)

About the job

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business‑critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best‑known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability.

Role Purpose: As a Senior Account Manager in our core sales division, you’ll play a pivotal role in helping organisations protect their digital assets. You’ll lead strategic engagement across a portfolio of high‑value clients, uncovering opportunities and aligning our Software Resilience solutions with their business continuity needs.

Your work will directly contribute to safeguarding mission‑critical software and ensuring business resilience for global clients.

• Build and maintain senior‑level relationships across client organisations, including ExCom and board‑level stakeholders.
• Lead strategic discovery calls with key stakeholders to understand business strategies and continuity plans.
• Identify and qualify new opportunities, close business, and support revenue growth for NCC Group.
• Expand your account base by targeting new contacts in key verticals.
• Develop and execute detailed account plans to maximise growth and retention within your account base.
• Be present to members within the sales management team on a pre‑agreed basis.
• Achieve defined targets and proactively report accurate forecasts.
• Utilise business systems including the CRM (Salesforce.com) to manage account activity, pipeline, and forecasting while ensuring data accuracy and completeness to support business visibility and reporting.
• Collaborate cross‑functionally with Technical Delivery, Contracts, Legal and Finance.
• Leverage marketing resources to enhance client engagement.

• Strategically engage and influence senior stakeholders internally and externally.
• Client‑centric with a deep understanding of client strategies and ability to align tailored value propositions.
• Proficient in strategic forecasting and enterprise‑level account planning.
• Upholds professional integrity and engagement protocols in high‑stakes interactions.
• Proactive, driven, and focused on delivering strategic value.
• Brings expertise in recognised sales methodologies for full‑cycle sales management, enabling consistent execution and scalable growth.
• Skilled at uncovering complex challenges and articulating how NCC’s solutions address them.
• The ability to work towards various key performance indicators that support the go‑to‑market strategy.
• Knowledge and understanding of the technology, software, and cloud industry.
• Familiarity with key verticals such as finance, energy, regulated industries, etc.
• Proficient in using LinkedIn as a method of engaging with existing and prospective customers within your base.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email cv@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. https://www.nccgroupplc.com/media/mjhmbcmj/candidate-privacy-notice-261023.pdf

We believe diverse teams create better outcomes. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value potential and passion just as much as experience.

We offer flexible working arrangements and are committed to supporting career growth through mentorship and development opportunities.

Mid‑Senior level

Full‑time

IT Services and IT Consulting