Customer Care Representative jobs in United Kingdom

Department: Sales

Employment Type: Permanent - Full Time

Location: London (UK)

Reporting To: Rob Savage

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

We collaborate to provide innovative solutions for more than 2,000 customers in over 75 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier‑one advisory firms and litigation support vendors.

We offer a truly unique place to work, with passionate people who believe in our vision and mission, and exciting opportunities for those who seek them. Are you ready to be part of a global team that is changing how eDiscovery, information governance, forensic and electronic investigations are being conducted around the world?

We’re hiring an Account Executive to drive growth across the UK&I public sector, with a focus on law enforcement, central government and regulatory agencies. This role exists to grow public sector revenue by developing strategic relationships, securing new business and expanding our footprint within existing customers. It a balanced mix of new business development and account management, and is ideal for someone who combines commercial drive with consultative stakeholder engagement.

This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. (We are in Holborn)

• Identify, qualify and close new business opportunities within target public sector accounts
• Maintain and grow existing customer relationships, ensuring retention and ongoing success
• Drive upsell, cross‑sell and expansion into new teams, regions and use cases
• Lead the development of proposals, tender responses and commercial submissions
• Manage pipeline, forecast accurately and achieve both new business and account growth targets
• Build strong relationships with senior stakeholders and navigate complex organisations
• Act as a Nuix ambassador at industry events, customer engagements and internal sessions

• Significant public sector sales experience, ideally across law enforcement, central government or regulators
• Proven ability to generate new leads and convert them into deals
• Strong account management skills with a track record of growing existing customers
• Confident engaging senior stakeholders and influencing complex buying groups
• Skilled at managing long sales cycles, public sector procurement and competitive bids
• Collaborative team player who works well with pre‑sales, marketing and services teams
• Proactive, relationship‑led, able to work independently in a hybrid environment

• Experience with Nuix or other digital forensics, eDiscovery, or investigative analytics platforms
• Knowledge of UK public procurement frameworks (e.g. Crown Commercial Service, G-Cloud, etc.)
• Experience selling SaaS, cloud transformation or digital investigation solutions
• Background working with law enforcement, regulatory bodies or justice organisations
• Familiarity with digital forensics, data review workflows or investigative processes

Nuix is an equal opportunity employer including for Veterans and People with Disabilities. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer. We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.