Customer Care Manager jobs in United Kingdom

The eCommerce department is the fastest growing team in Future. Our purpose is to unite readers with content that helps them make important buying decisions and make it easy for them to find the best deals on the products they want to buy.

Last year we worked with over 2,000 retailers including Amazon, Currys and John Lewis to help our audience buy an average of 70,000 products every day. To deliver this we have developed our own proprietary Price Comparison solution, called Hawk, that allows our audiences to compare prices on over 2.5m products.

Working in the eCommerce team, you’ll report in to our Business Director and grow our affiliate relationships in the UK for our most renowned brands.

You’ll build and develop retailer relationships in the UK market, making sure we have the most competitive affiliate program terms in place, when it comes to commissions, promotions and flat fees. This role is a fantastic opportunity for a candidate who would relish the chance to represent some of the best known publisher brands across Tech, Home, Wealth and other verticals.

• Experience working in Affiliates, either on the publisher, retailer or affiliate network side.
• Experience of multiple major affiliate network interfaces, including reporting and dashboards (AWIN, CJ, Impact, Rakuten, etc…)
• Experience or an understanding of international retail markets, particularly the UK & US, and knowledge of major retailers in each market.
• Experience negotiating long-term deals and building relationships.
• Understanding of tags, trafficking, attribution modelling and affiliate tracking.
• Spot trends, analyse large amounts of data to guide insight-based decisions.
• An awareness of budgets and planning/forecasting cycles

The expected range for this role is £30,000 – £40,000.

This is a Hybrid role from our London Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level C7

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action – both online and off – through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.