Customer Care Manager jobs in United Kingdom

Do you need to believe in the product you're selling? Are you looking to join a team that's passionate about making an impact and achieving results? Do you want to be part of the movement to help restaurants write their comeback story? Three times, yes? Join our team!

As an Account Executive with Popmenu, you'll be part of a growing sales team whose mission is to revolutionize the way restaurants do business. You will work collaboratively with your regional team to develop strategies and messaging that drive awareness and sustain a strong client pipeline. As an owner of relationships, you play a critical role in strengthening our client portfolio in both new and established markets—accelerating growth for both Popmenu and the restaurant industry. Our Account Executives are innovators in prospecting, skilled at articulating the long-term ROI of restaurant technology and enthusiastic about our product and purpose.

Our sales team is not here to simply sell; Popmenu is a true partner for restaurants—we're here to empower owners and operators with the technology tools that will keep them successful long into the future.

Who We Are: Popmenu is a fast-growing restaurant technology company transforming how restaurants attract, engage, and serve their guests. Founded in 2016 and now serving around 12,000 locations worldwide, we've pioneered a dynamic menu experience that converts more browsers into customers and replaces numerous individual marketing tools with one integrated platform. We are focused on rapidly building our presence across the UK.

• Own and manage a territory of restaurant and hospitality prospects across the UK
• Generate new business through a mix of outbound prospecting and handling inbound leads
• Run the full sales cycle: discovery, tailored demos, proposals, and closing deals
• Consistently hit or exceed monthly and quarterly revenue targets
• Develop multi-threaded relationships with decision-makers (owners, operators, GMs)
• Accurately forecast pipeline and maintain CRM hygiene (Salesforce)
• Partner with Client Success to ensure a seamless onboarding experience post-sale
• Represent Popmenu at industry events, networking opportunities, and client meetings

• Proven track record of success in quota-carrying B2B sales, ideally in SaaS or hospitality technology
• Demonstrated ability to generate pipeline and close business independently
• Strong communication and presentation skills, with the ability to engage stakeholders at all levels
• A proactive, self-motivated mindset — comfortable in a fast-paced, target-driven environment
• Resilience, adaptability, and the hunger to consistently exceed expectations
• A genuine passion for restaurants, hospitality, and technology

• Visible Growth and Development: There is no way to avoid personal growth in a start-up. We keep innovating and improving and our team members keep growing across the UK
• The chance to make a measurable impact on both Popmenu's growth and the success of our clients
• Clear career progression opportunities, including paths into leadership as we expand across the UK
• Competitive commission structure and recognition for high performance

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