UK Account Manager

globalvoices; Stirling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading language services provider in Stirling is seeking a professional with a minimum of 2 years' experience in client relationship management. The ideal candidate will drive sales growth, lead strategic account planning, and manage projects efficiently. This full-time role ensures a dynamic working environment with extensive benefits, including private health insurance and a generous bonus package.

Benefits

Private health insurance

Annual bonus

Private pension scheme

Employee share scheme

Dogs at work scheme

Free onsite parking

Qualifications

• Minimum of 2 years’ experience in a professional services role.
• Experience running large-scale projects through the full life cycle.
• Passionate about sales growth and account management.

Responsibilities

• Serve as the primary contact for clients and foster relationships.
• Drive sales growth and present compelling proposals.
• Lead projects from inception to completion.

Skills

Client Relationship Management

Sales Growth

Strategic Thinking

Project Leadership

Team Leadership

Job description

Overview

Global Voices is a commercial success story, bringing some of the best-known brands, technology and language experts together to enable multilingual communication. The demand for high quality adaptation of original TV and movie content for different languages, regions and cultures continues to increase and Global Voices has recently acquired a localisation and media company.

Our media services: Subtitling, Dubbing, Captioning, Localisation, Transcription and Media processing.

Our mission: Connect people, remove barriers, enhance value and create opportunities.

Our vision: To be recognised as a brand leader for innovation and people excellence by enabling the world to communicate.

Our culture: A cosmopolitan environment with a customer centric passion for high quality. Driven and innovative professional team, with a semi-flat hierarchical structure. Transparent, honest with a drive for growth. Keywords: Second to none, play to win, the best way to predict the future is to make it happen.

Health & Wellbeing: Global Voices provides internal and external health & wellbeing support. It also runs numerous charity events, sponsor walks and holds its own running club.

Benefits: A generous package including private health insurance, annual bonus, private pension scheme, employee share scheme, dogs at work scheme and free onsite parking.

About the role

Monday - Friday office based working (Stirling Head Office) - 8.30am - 5.30pm (1 hour lunch break).

• Client Relationship Management: Serve as the primary contact for clients, fostering strong relationships while ensuring their goals are not only met but exceeded through tailored solutions.
• Sales and Account Growth: Drive sales growth by developing and presenting compelling proposals to both existing accounts and prospective clients, contributing significantly to meeting and surpassing sales targets.
• Strategic Account Planning: Utilise a deep understanding of client needs and market dynamics to strategically expand account reach and influence, ensuring alignment with company's growth objectives.
• Issue Resolution and Client Support: Proactively address client issues and concerns, offering timely and effective solutions to enhance client satisfaction and loyalty.
• Project Leadership and Implementation: Lead projects from inception through to successful completion, focusing on innovative and high-quality solutions to ensure outstanding results and client satisfaction.
• Team Leadership: Guide, develop and motivate direct reports and wider team, to champion delivering exceptional work in a positive, constructive and enjoyable environment.

Who are we looking for

• A driven and bright person with a minimum of 2 years’ experience in a professional services role.
• Experience in successfully running large scale projects through a full project life cycle, including experience with developing and post-launch strategy.
• You must be passionate about sales growth and have expert knowledge of growing accounts.
• Strategic thinker with the ability to implement and adjust.
• You must have the drive to build efficient pipelines, whilst ensuring dependencies are unblocked, to support and drive the implementation of exceptional quality.

Why should you join Global Voices?

Founded in 2004, Global Voices is ranked within the top 100 LSPs (Language Service Provider) worldwide. Our network of over 9000 translators and interpreters allows us to deliver communication services in more than 150 languages. We currently service companies across the UK, Europe and the USA. With a stellar reputation for expertise and quality of service, we deliver what we promise. Our company prides itself on playing a critical role in building a better working world for our customers and their communities.