Customer Care Assistant jobs in United Kingdom

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

As a Transcription Account Manager, you’ll be responsible for managing transcripts and summary documents for meetings, conferences, and events. You’ll oversee a portfolio of active clients, handle incoming enquiries, and collaborate closely with the Production team to ensure timely and accurate delivery. This role requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced, client-focused environment. You’ll also contribute to client retention and growth through relationship-building and cross-selling across services.

• Manage a portfolio of active clients within the Transcription Sales team.
• Handle incoming enquiries, including discovery, quotation and negotiation.
• Liaise with the Production team to ensure that client deadlines and expectations are managed effectively.
• Create tailored invoices with a high degree of accuracy and timeliness.
• Maintain strong relationships with existing accounts to generate opportunities within other departments.
• Ensure customer satisfaction and repeat business year-on-year.
• Work as part of a team, supporting each other’s portfolios.
• Understand all services across the business, enabling efficient cross-selling.

• 1+ years of experience in a client-facing or customer service role. (Required)
• 1-2 years within an Account Manager role. (Desired)
• 1-2 years of experience working within a language service provider or transcription‑related services. (Desired)
• Excellent attention to detail, efficiency and responsiveness.
• Confident and professional telephone and email manner.
• Strong analytical and reporting skills.
• Ability to work in a fast‑paced environment, both independently and collaboratively.
• Excellent time management and organisational skills.
• 24 days’ holiday per annum, in addition to bank holidays.
• Company pension scheme.
• Annual performance bonus (upon completion of probationary period), distributed throughout the year.

• Training delivered primarily in-person.
• Company laptop provided.

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.