Customer Service Representatives

Safer York Partnership; York and North Yorkshire; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A local council in York is seeking Customer Service Representatives to support residents and businesses with various queries. The role involves providing advice primarily by phone and opportunities for face-to-face appointments. Candidates should have excellent customer service skills and experience in relevant fields. This position offers hybrid working arrangements and generous benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Health and wellbeing initiatives

Flexible working practices

Qualifications

• Experience in retail, tourism or contact centre roles with excellent customer service skills.
• Ability to communicate clearly in spoken English at CEFR level C2.

Responsibilities

• Support residents and businesses with a diverse range of queries.
• Provide advice primarily by phone with opportunities for face-to-face appointments.
• Contribute to a positive customer experience.

Skills

Excellent customer service skills

Experience in retail, tourism or contact center roles

Ability to communicate clearly in spoken English

Job description

Overview

Join to apply for the Customer Service Representatives role at City of York Council.

Are you an amazing retail, tourism or contact centre worker with excellent customer service skills who wants to help make a difference to people’s lives? If you are, we need you!

Working in our customer services team, your day will be busy as you support our residents and businesses with a diverse range of queries where you can make a real difference. While most contact is by phone, we still manage face to face appointments which provide variety to your role and the opportunity to work from our modern, first-class Customer Centre based within the city centre as well as from home.

Responsibilities

• Work in our customer services team, supporting residents and businesses with a diverse range of queries.
• Provide advice and guidance to members of the public, primarily by phone, with opportunities for face-to-face appointments at the Customer Centre.
• Contribute to a positive customer experience by putting the customer at the heart of everything you do.
• Participate in hybrid working arrangements; location and working patterns determined by role and discussed during recruitment.
• Support and contribute to the development of this major council service.
• On-call standby weekends/bank holidays as part of a rota to support emergencies such as flooding (approximately 1 in 10 weekends).

Requirements / Qualifications

• Experience in retail, tourism or contact centre roles with excellent customer service skills.
• Ability to communicate clearly in spoken English at CEFR level C2; can express themselves spontaneously with natural conversational flow.

Employment details

• Full-time, 37 hours per week, Monday to Friday 8:30am–5:00pm.
• Hybrid working arrangements.
• Contractual location: designated council office for the team.

Benefits / Additional information

• Generous annual leave, Local Government Pension Scheme, health and wellbeing initiatives, and a reward package.
• Flexible working practices and opportunities for learning & development.
• Informal discussion: [e-mail]
• Closing date: Sunday 2 November at 12 midnight; Interview date: Week commencing 17 November 2025.