Customer Care Assistant jobs in United Kingdom

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

The Client Partner position is a key role within the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for Life Sciences Clients.

In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership within the portfolio of clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.

The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Digital Transformation space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

• Establishing and managing client relationships at all levels
• Establishing and building "trust" and leveraging client context by understanding the client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implement and deliver within the account
• Managing the account P&L & high-level delivery responsibility
• Mapping Brillio’s capabilities and solutions to client’s requirements
• Build newer relationships with multiple pre-eminent Life Science brands

• Proven track record of delivering growth with Life Science services clients (5M+) and driving strategic partnerships
• Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example
• Working knowledge of one of the following areas of technologies: Product Engineering, Cloud, Analytics, or Digital technologies for customer insights
• Senior executive presence and credibility – possesses an interest and passion toward engaging senior-level executives in grasping and enabling fundamentals of business change
• Excellent communication and facilitation skills
• Exceptional client management skills and business development & delivery experience

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.

Know what it’s like to work and grow at Brillio.