One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A major retail company in the United Kingdom is seeking a Customer Service Assistant. The role involves providing excellent customer service, assisting in various store operations, and maintaining safety and security protocols. Ideal candidates should be passionate about customer satisfaction and capable of working in a dynamic environment. This full-time position offers flexible working arrangements and a commitment to diversity and inclusion.

Benefits

Flexible working

Colleague benefits

Qualifications

• Passion for customer service and serving customers with pride.
• Ability to work flexibly across various store areas.
• Knowledge of security procedures and policies.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback on shopping experiences.
• Ensure safety and security protocols are followed.

Skills

Customer service

Communication

Teamwork

Job description

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.

Additional role details

• You will be responsible for
  • Post Office Local duties and related background checks where applicable (the checks must be passed to proceed with the role; if checks fail, the offer may be withdrawn).
• Whats in it for you? One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store.

Flexibility & Benefits

Flexible Working: we welcome discussions about flexible working to support different life circumstances.

One Stop Benefits: a range of colleague benefits are offered. For details, please click and scroll to the bottom of our Careers Page.

Equality & Inclusion

One Stop is committed to diversity and inclusion. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail

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