Customer Service Representative

Ingersoll Rand Inc.; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in engineered containment solutions is seeking a Customer Service Coordinator in Stockport, England. This role involves processing customer orders, responding to inquiries through various channels, and ensuring customer satisfaction. Ideal candidates will possess strong skills in customer needs assessment and CRM applications. Join a dynamic team committed to excellence in the pharmaceutical manufacturing sector.

Benefits

Annual leave allowance

Pension

Company shares

Qualifications

• Ability to assess customer needs and quality standards.
• Skills to handle multiple tasks while meeting deadlines.
• Knowledge of CRM and ERP systems is preferred.

Responsibilities

• Process customer orders and maintain accuracy.
• Respond to customer inquiries via various channels.
• Contact parties to clarify orders and verify information.

Skills

Customer needs assessment

Time management

Active listening

CRM software knowledge

Multitasking

Tools

Sales Logix

Sales Force

Microsoft Excel

Microsoft Word

ERP systems

Job description

Job Summary

The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.

Responsibilities

• Receive and process orders for the organization
• Enter orders and associated information, such as names, addresses, and billing information, into a database
• Provide order confirmations to customers
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays
• Contact appropriate parties to clarify orders and obtain additional information
• Verify order information for accuracy and completeness
• Responds to customer complaints

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Basic Qualifications

• Demonstrated ability to assess customer needs and quality standards
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
• Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
• Familiarity with ERP systems and the manufacturing environment preferred
• Ability to speak, write, and read other languages is a plus

Travel & Work Arrangements/Requirements

Limited travel for annual meeting

• Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines

What we Offer

• annual leave allowance
• pension
• company shares

A dynamic and impactful role within aglobal leader in engineered containment solutions. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future ofsafe and efficient pharmaceutical manufacturing.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

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We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.