Customer Service Representative - Hednesford

MICHELIN; Hednesford; On-site; GBP 27,000; Full time

Job summary

A leading tire solutions company in Hednesford seeks a confident Customer Service Representative to support supply chain operations. This role involves building customer quotes, scheduling service appointments, and ensuring smooth service delivery. The ideal candidate is detail-oriented, able to handle pressure, and has experience with CRM tools. The company offers a comprehensive benefits package including health cash plans, holiday flexibility, and in-house training programs.

Benefits

Health cash plan

25 days holiday plus bank holidays

Flexibility to buy/sell holiday days

Free premium tyres

Enhanced maternity/paternity leave

Employee Assistance Programme

In-house training programs

Qualifications

• Experience handling customer queries and following through with details.
• Ability to negotiate and build customer quotes effectively.
• Calm and efficient in high-pressure situations.

Responsibilities

• Build customer quotes with care and attention to detail.
• Negotiate with customers to finalize open quotes.
• Handle incoming calls and respond to queries professionally.
• Schedule service appointments and create work orders.

Skills

Experience with Salesforce

Time management

Team-first attitude

Attention to detail

Tools

CRM tools

SAP

Job description

Overview

Customer Service Representative | Location: Hednesford | Monday – Friday, Full-Time | Salary: £27,000 + Benefits

We’re looking for a confident, organised Customer Service Representative to join our Solideal-on-Site team in Hednesford. Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps keep essential operations running smoothly.

This role supports essential operations by helping keep supply chains moving. By assisting customers and ensuring services are delivered smoothly, you help ensure vital goods reach the people who rely on them.

What You’ll Be Doing

• Building customer quotes with care and attention to detail
• Negotiating with customers to close open quotes
• Handling incoming calls and responding to queries with professionalism
• Creating work orders and scheduling service appointments
• Using CRM tools to manage customer records and service activity
• Working closely with internal teams and external contractors to ensure smooth delivery

What You’ll Bring

• Experience with Salesforce and SAP is a real advantage. You don’t need to be an Excel expert—just confident using systems to track, update, and follow through
• A curious mindset and a focus on getting things right
• Ability to ask thoughtful questions to ensure clarity and accuracy
• Calm under pressure, with good time management and a team-first attitude

Comprehensive benefits package

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service
• Flexibility to buy or sell additional holiday days
• FREE premium tyres for your vehicle
• Enhanced maternity/paternity leave to support you during important family moments
• Employee Assistance Programme provides free, confidential advice and counselling
• In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals

Next steps

If this sounds like the role for you, apply now! Send us your CV and let’s talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know.