One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 14,000 - 18,000; Part time

Job summary

A retail subsidiary of a major company is seeking a Customer Service Assistant to provide exceptional service, stock shelves, and assist with store operations. The role is designed for those starting their career in retail, where teamwork and customer satisfaction are pivotal. Flexible working arrangements are encouraged.

Benefits

Flexible working arrangements

Diverse workplace initiatives

Colleague benefits

Qualifications

• Must be passionate about providing excellent customer service.
• Ability to work flexible shifts and adapt to changing circumstances.
• Willingness to learn and apply training received.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Stock shelves and maintain store appearance.
• Ensure safety procedures are followed.

Skills

Customer service

Teamwork

Attention to detail

Job description

Overview

One Stop - Customer Service Assistant role at One Stop Stores Ltd, a subsidiary of Tesco. You will work in a fast-paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be continually looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• Note: If this store has a Post Office Local, your duties may include day-to-day operations of the post office and you will be required to undertake a Post Office financial and criminal conviction background check; if these checks fail, the job offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexibility

Flexible Working — We welcome conversations about flexible working arrangements and support for various life circumstances during your application.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those available at Tesco.*

Diversity & Inclusion

We are committed to an inclusive workplace. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

We are proud to be an inclusive employer and welcome candidates from all backgrounds.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Other

Industries

• Retail