One Stop - Customer Service Assistant

One Stop Stores Ltd; Ilkeston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience retailer in Ilkeston is seeking a Customer Service Assistant to deliver exceptional service and maintain store operations. You will engage with customers, handle transactions, and support store cleanliness and organization. Ideal candidates are passionate about customer service and thrive in a dynamic retail environment. This role offers flexible working opportunities and a chance to be part of a community-focused team.

Benefits

Flexible working options

Community engagement activities

Colleague benefits programme

Qualifications

• Passion for serving customers with pride.
• Ability to encourage customer feedback.
• Experience working in a retail or customer service environment.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Assist with stocking shelves and maintaining store appearance.
• Handle transactions and operate self-service checkouts.

Skills

Customer service

Teamwork

Attention to detail

Job description

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• Post Office Local (if applicable): duties include day to day post office operations and you may be required to pass a Post Office Financial and criminal conviction background check; if these checks fail, the job offer may be withdrawn.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. Diversity and inclusion are at the heart of our values. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Right to Withdraw

One Stop reserves the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as you can.