One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail chain in the UK is seeking a Customer Service Assistant to join their team. You will be responsible for providing excellent customer service, stocking shelves, and maintaining store appearance. The ideal candidate should have a passion for serving customers and the ability to work in a diverse and fast-paced environment. This is a full-time entry-level position offering flexibility and a variety of benefits.

Benefits

Flexible Working

Diversity & Inclusion initiatives

Benefits through the Tesco Group

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in a fast-paced environment.
• Willingness to engage with customers and gather feedback.

Responsibilities

• Provide excellent customer service across all areas of the store.
• Stock shelves and maintain store appearance.
• Ensure safety protocols are followed.

Skills

Customer service

Communication

Teamwork

Job description

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.


• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.


• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.


• Putting into practice the training I have received to ensure we work all work safely.


• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.


• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.


• Being myself, living our values, making everyone feel welcome and always following our policies.


• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.


• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.


• I always follow the think 25 policy when serving age restricted products to all customers.


• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.


• I work in a clean, tidy and organised manner keeping aisles clear of congestion.


• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.


• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.


• If this store has a Post Office Local, your duties include the day to day operations of the post office, which may require passing a Post Office Financial and criminal conviction background check.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Benefits and Inclusion

Flexible Working

One Stop Benefits

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Diversity & Inclusion

We’re proud to be an inclusive workplace that celebrates diversity. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process. For accessibility information, please click here. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail