Customer Care Advisor jobs in United Kingdom

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.

We are looking for a Programmatic Account Manager to support our expanding EMEA client base. This role blends client servicing, media planning, campaign management, and technical support, ideal for a strategic and solutions-oriented professional with experience in programmatic advertising and a passion for helping clients succeed.

You’ll act as a key point of contact for agencies, advertisers, and platform partners, ensuring campaigns are executed smoothly, clients are enabled on our platforms, and our full product suite is leveraged to drive growth.

• Act as the main point of contact for EMEA clients, including media agencies, publishers, and advertisers, developing strategic, long-term relationships.
• Drive end-to-end client onboarding, platform training, and continuous enablement on Semasio’s Semantic Targeting Platform and broader programmatic ecosystem.
• Provide hands-on support, including technical troubleshooting via the internal ticketing system, liaising with Product and Engineering as needed.
• Review campaign briefs, recommend targeting strategies, build custom segments, and monitor delivery to implement necessary optimisations.
• Analyse client usage and engagement data to proactively recommend enhancements and increase platform adoption.
• Develop tailored strategic plans and business cases to scale accounts and identify upsell/cross-sell opportunities.
• Run regular check-ins, share performance insights, and deliver custom reports to support client growth and retention.
• Serve as a strategic advisor to clients, positioning Samba as a thought leader in ACR and contextual targeting through education, market trends, and campaign ideation.
• Collect client feedback to inform product roadmap discussions and advocate for client-centric enhancements in collaboration with Product and Engineering.
• Lead internal knowledge-sharing and training initiatives to uplift team capabilities and align cross-functional collaboration.
• Collaborate across departments to foster a positive work environment and drive business growth.

• 4+ years of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry
• Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable
• Strong technical understanding of data, targeting methodologies, and digital advertising platforms
• Excellent communication and client-facing skills, with a proactive, solution-oriented approach
• Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner
• Experience conducting product training and leading onboarding sessions
• Strong analytical and problem-solving skills with an ability to turn data into insights
• Collaborative team player who thrives in a fast-paced, dynamic environment
• German speaking beneficial

Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU, Samba Inc. is the data controller.