Account Manager

Strata Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading brand experience agency in London seeks an Account Manager to manage client relationships and ensure high-quality delivery of events. You will be responsible for developing new business opportunities and providing strategic guidance to clients. The ideal candidate has proven experience in account management and strong leadership skills. This role offers 25 days annual leave, health insurance, and a workplace pension scheme.

Benefits

Health Insurance

Workplace pension scheme

Death in service scheme

Cycle to work scheme

Regular social events

Qualifications

• Proven ability to build and maintain client relationships.
• Experience in managing client accounts in a fast-paced environment.
• Strong communication and leadership skills.

Responsibilities

• Manage existing accounts and identify new business opportunities.
• Provide strategic consultative guidance to clients on event strategies.
• Oversee project delivery and ensure client satisfaction.

Skills

Client relationship management

Strategic thinking

Event planning

Project management

Job description

Join to apply for the Account Manager role at Strata

Events Account Manager
London

We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face-to-face experiences.

Job Overview

This role is to work alongside the Account Director in managing the account and leverage ‘full service’ possibilities to elevate and broaden the services we currently offer. Working as a team to support each other as required as you maintain existing relationships and seek new ones as we grow the account to achieve its full potential across all areas. Building upon existing relationships, you are responsible for organically developing these areas and identifying new business opportunities whilst also building trust and confidence by overseeing flawless delivery of existing projects. Gather relevant business intelligence for clients to create and update account plans.

Duties to include

• A clear scope of work for the Client Services’ Project Manager
• To be a senior point of contact for advice and support for the rest of the Client Service team
• Regular check-ins and support as required, attend planning and client meetings as required
• Hold regular 1-to-1 performance sessions
• Manage HR Administration for Project Manager (sign off of exs, Holiday and sickness)
• Responsible for Client Service commercial forecasting and margin improvement and teaching your team best-practice

Specific Client Objectives

• Provide strategic, consultative guidance to the client around the use of events (face to face or online), and work to develop our client as a true full-service client, maximising and selling all Strata service offerings
• Identify potential for new business opportunities to deliver account growth
• Working with the Account Director create a strategic account plan for Client Service and UK opportunities to demonstrate a thorough understanding of the client business and influence client thinking in a way that mutually benefits the client and agency
• Build and maintain strong relationships with all key client contacts
• Coordinate and lead any response to client brief
• Be confident in interrogating and challenging a client brief and providing exciting thought-provoking solutions
• Attend all critical client meetings/calls (where appropriate) alongside the Project Team to ensure consistency of delivery and trust
• Anticipate possible issues and “think on your feet” when challenged by clients
• In partnership with the Account Director, manage resources efficiently and effectively, including sourcing appropriate freelance staff where appropriate
• Use your judgement to decide on levels of delegation and resources required
• Attend weekly Operations calls and commercial workshops as required
• Use your grounding in production, technical services, logistics and delegate processes when working with pre-event and onsite delivery teams
• Ensure internal teams are briefed correctly on requirements
• Engage with all departments across the agency; early anticipation of requirements is a must
• Build and maintain effective strategic supplier relationships and contract negotiations as required
• Oversee or produce event tasks if no Project Manager is present, including proposal generation, scope of work, SLAs, kickoff meetings, project plans, budgets, timelines, and distribution of meeting notes; manage hours, delegates and onsite event management
• Maximise gross profit margin for the account and contribute towards sales and margin targets
• Contribute to forecasting and financial account planning, feeding in client intelligence and maintaining Procim, working with the Client Services Director
• Sign off project budgets ensuring inclusions, general calculations and management fees/margin levels are appropriate before commercial sign-off
• Ensure that client budgets are maintained proactively and accurately and issued promptly
• Ensure contingency plans are created and in place to manage crises and support business continuity for allocated client accounts
• Ensure that quality processes and tools are incorporated into all daily activities to drive process efficiencies and maintain high client service standards
• Attend all events onsite to oversee delivery and support the onsite team

Employee Benefits

• 25 days annual leave, plus usual Bank Holidays
• Health Insurance *
• Workplace pension scheme
• Death in service scheme
• Cycle to work scheme
• Regular social events
• On completion of 6 months’ probation period

Our Principles

We are a people-first brand experience agency with a set of core principles that guide our actions by measuring: a win for the client, a win for the company, a win for the team, a win for you, and a win for the planet. We focus on client success, sustainable growth, teamwork, employee growth and environmental responsibility.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Events Services

London, England, United Kingdom