Customer Care Advisor jobs in United Kingdom

This position is available in the United Kingdom, The Netherlands, and Germany

Interested in a career that bridges the gap between Supply Chain and Technology?

Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking a Client Partner. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.

This role will have a competitive total compensation package and recognition for overachievement of sales goals.

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our customers, and our collective community.

• Curiosity – We delight in the discovery of new challenges and feel compelled to solve them
• Integrity – We are relatable and trustworthy, steadfast in our commitment to our colleagues, customers, and partners
• Accountability – We show up and deliver measurable, meaningful business value. Consistently.
• Passion – We have a shared enthusiasm for transforming our clients’ supply chain

• Customer-centric work
• Cutting edge Supply Chain technology and innovation
• Competitive Compensation Packages
• Corporate Employee Bonus Program
• Wellness & Mental Health Initiatives
• Flexible Work Schedule
• Generous Employee Referral Program
• Quarterly Employee Engagement Events
• Years of Service Awards

Our Client Partners are responsible for promoting and selling Elemica’s professional services, working closely with Go To Market and Delivery teams to identify and close opportunities with new or existing customers. The Client Partner specializes in developing strong customer relationships and driving adoption of Elemica’s solutions to help customers enhance their supply chain capabilities

• Promote and sell professional services to new and existing customers
• Develop and execute strategies to achieve professional services bookings and revenue goals and to support broader organizational growth objectives
• Work closely with Go To Market teams to create and deliver compelling solutions/proposals to prospects and existing customers
• Serve as a trusted advisor to customers, engaging as necessary through workshops or other collaboration approaches to develop adoption and onboarding programs to achieve clients’ digitization and automation goals and objectives
• Partner with sales, legal, finance, and other functions as necessary to develop detailed Statements of Work (SOWs) and commercial contracts for professional services offerings
• Stay engaged with the delivery organization, product, and other functions through execution
• Provide regular updates and reports on sales activity, pipeline, and forecasts

• Required - strong background in the Transportation Management Services (TMS) and logistics space; must also have delivery/implementation experience
• Required - 5+ years’ experience in professional services, sales, business development, pre-sales, or account management, preferably in a SaaS company; logistics and supply chain experience
• 3+ years of large enterprise software company experience (PE-backed firms a plus)
• Must have a proven track record of successfully selling managed services and achieving sales targets.
• Exceptional communication skills; written, verbal, presentations, virtual, and in-person
• Salesforce or other CRM experience, required.
• Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed
• Excellent problem-solving skills with ability to get to the root cause of internal and external problems; ability to recommend resolutions
• Must respond to client requests with empathy, compassion, strategic advisement, and rapidity
• Desire to work with a collaborative global team with offices in Philadelphia, Atlanta, Frankfurt, Oxford, UK, Bunnik, and Hyderabad

Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visibility solutions automate critical information flows, enable multi-channel data strategies, and improve end-to-end supply chain performance. Elemica solutions connect many of the world’s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders—including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell—use Elemica, driving over $1 trillion in commerce annually.

It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a “security first” approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties