Customer Service Advisor

HR GO Driving; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for a financial services company in Bournemouth. This role involves responding to client inquiries, managing correspondence, and ensuring compliance. Ideal candidates will have experience in customer service, with a preference for backgrounds in financial services. Working hours are Monday to Friday, 9 am to 5:30 pm.

Qualifications

• Experience in financial services preferred but not essential.
• Skills in handling customer queries, especially inbound.

Responsibilities

• Respond to emails and calls from investors.
• Prioritize queries and communicate with departments.
• Type and manage client correspondence.
• Ensure accuracy in communications.

Skills

Inbound customer service experience

Complaint handling

Team working

Job description

Overview

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.

Working hours/days: Monday to Friday 9am-5:30pm

Responsibilities

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

Qualifications / Requirements

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!