Customer Service Advisor

Engineius; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing service company in Birmingham is looking for a Customer Service Advisor. The role entails supporting drivers and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates will have a passion for customer service and the ability to handle high call volumes in a dynamic environment. The position offers 25 days of annual leave plus additional benefits.

Benefits

Gym in the building

Social events

Wellbeing initiatives

25 days annual leave

Qualifications

• Strong enthusiasm and passion for customer service.
• Experience in handling a high volume of calls.
• Ability to work well under pressure.

Responsibilities

• Answer inbound phone calls and ensure drivers feel supported.
• Solve driver problems quickly and efficiently.
• Build and maintain positive relationships with customers.

Skills

Customer service enthusiasm

Problem solving

High volume call handling

Ability to work under pressure

Relationship building

Responsibility taking

Resilience

Willingness to learn

Job description

Overview

Customer Service Advisor role at Engineius in Birmingham. You will be part of the Service delivery team with responsibility for making sure that both our drivers and customers are happy.

Key Responsibilities

• Answering inbound phone calls from our driver network and ensuring that drivers feel supported by providing any required assistance.
• Solving driver problems quickly and efficiently.
• Using our online system and technology to identify when outbound calls to drivers are needed, and guiding drivers so they deliver the vehicle to the customer’s instructions and timings.
• Building and maintaining positive relationships with customers by calling proactively to resolve potential issues and ensuring email requests are actioned quickly and accurately.

What Characteristics Are We Looking For?

Essential

• Enthusiasm and passion for customer service
• Enjoys problem solving
• Experience handling a high volume of calls
• Able to work well under pressure and multitask
• Enjoys relationship building and communicating with customers and suppliers over the phone
• A desire to take responsibility
• Resilience
• Willingness to learn and take on new challenges

Desirable

• Geographical knowledge
• Vehicle knowledge
• Ambition to progress in a rapidly growing business

What's In It For You

You will be part of a growing and ambitious company with a supportive team. The role is based in Birmingham city centre at Somerset House, with additional benefits including a gym in the building, social events, and wellbeing initiatives. You will receive 25 days of annual leave plus bank holidays, with an additional day per completed year of service up to 30 days.