Customer Support Specialist

Only for registered members; United Kingdom; Remote; GBP 35,000 - 40,000; Full time

Job summary

A growing HR tech startup in the UK is seeking a Customer Support Specialist to join their remote team. The role involves owning customer tickets, providing empathetic support, and ensuring high satisfaction ratings. Requirements include 2+ years in customer support and experience with B2B SaaS platforms. The position offers a competitive salary of £35,000–£40,000 per year and opportunities for professional growth.

Benefits

Competitive salary

Remote-first culture

Growth opportunities

Qualifications

• 2+ years of live chat/email-heavy customer support experience.
• Experience supporting a B2B SaaS platform.
• Ability to own tickets end-to-end.

Responsibilities

• Respond to live chat and email tickets with a sub-2-minute response time.
• Investigate bugs and escalate to Engineering.
• Maintain a 98%+ CSAT rating.

Skills

Live chat/email customer support experience

Strong written communication skills

Technical curiosity

Proactive organization

Tools

Intercom

Google Suite

Slack

Job description