Client Advisor

Lvmh; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion house in the UK is seeking a Client Advisor to drive sales and enhance client experiences. The ideal candidate will have at least one year of relevant sales experience and a passion for luxury products. You will be responsible for building relationships with clients, achieving sales targets, and upholding the brand's prestigious image. Join a dynamic team in a vibrant retail environment offering growth opportunities.

Qualifications

• Minimum 1 year of experience in sales in the fashion or luxury industry.
• Genuine passion for CELINE's products and brand identity.
• Ability to build lasting relationships with clients.

Responsibilities

• Achieve and exceed sales targets while providing exceptional client service.
• Collaborate with team members to foster a positive environment.
• Maintain compliance with operational standards and procedures.

Skills

Client-centric mindset

Passion for luxury fashion

Strong ethical compass

Sales experience

Job description

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

Job responsibilities

YOUR WORK ENVIRONMENT

As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.

YOUR IMPACT

Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.

Team and People

• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.

Operations Excellence

• Uphold CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.
• Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.

Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

Profile

KEY FOR SUCCESS

Experience:

• You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.
• Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity.
• Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
• A passion for challenges and a collective drive to achieve set objectives.
• Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE.
• Adaptability and flexibility to meet the demands of a dynamic retail environment.
• Strong ethical compass and commitment to compliance and corporate social responsibility.

Additional information

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talents and singularities.

Celine is a luxury French fashion House founded in 1945 by Céline Vipiana.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.