Contact Center Manager jobs in United Kingdom

Spectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere. As a critical member of Customer Success at Spectro Cloud, you will drive customer satisfaction, retention, and growth by guiding clients through their journey and ensuring they maximize value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption.

About The Team: As a member of Customer Success, you will be a technical advocate and trusted advisor for our clients, working closely with them to achieve their business objectives using Spectro Cloud’s solutions.

• As a Customer Success Engineer, act as the technical advocate and trusted advisor for clients, combining technical support, solution implementation, and proactive account management to drive customer satisfaction and success.

• Customer Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth implementation of Spectro Cloud’s solutions. Develop and deliver customized deployment plans and architecture designs.
• Technical Support and Troubleshooting: Provide expert-level support for Kubernetes and cloud infrastructure. Collaborate with engineering and product teams to resolve complex issues and deliver timely solutions.
• Customer Success: Serve as the primary technical point of contact, build relationships, conduct regular check-ins, technical reviews, and health assessments to maximize product usage.
• Proactive Guidance and Best Practices: Offer guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments. Develop and deliver training, workshops, and documentation.
• Feedback and Continuous Improvement: Gather customer feedback and relay to internal teams to inform product development. Contribute to customer success stories and case studies.

• Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.).
• Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements.
• Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible).
• Proven track record in a customer-facing technical role.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences.
• Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions.
• Experience diagnosing and resolving technical issues in a timely and effective manner.
• Ability to work collaboratively with cross-functional teams, including engineering, product, sales, and support.
• Experience working with partner ecosystems and understanding their customer base.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus.

• Sophisticated business sense and understanding of underlying drivers and strategy of our users’ businesses.
• Ability to work well with a wide range of people, both internally and externally.
• Experience with project management / collaboration tools.
• Experience with Continuous Integration / Continuous Delivery tools.
• Strong understanding of the CI/CD pipeline and the Kubernetes tool chain.

The role is available in the UK. It is a fully remote position.

2025-054

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Software Development

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