Contact Center Manager jobs in United Kingdom

Jewson, part of Stark UK, invites applicants to become part of a vibrant community driven by decency, passion and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential.

This is a full‑time role working Monday‑Friday 7:30‑17:00, and every other Saturday 08:00‑12:00.

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
• Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
• Maintain excellent standards across the counter, shop floor and yard.
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
• Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey.
• Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
• Provide advice on products and services with particular attention to cross‑selling packages and services such as Build Aviator and Tool Hire.
• Understand our approach to pricing and be able to communicate credible prices.
• Support business initiatives to increase sales, margin & service as required.
• Continually develop your knowledge of core and specialist product lines to meet customer needs.

• Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts.
• Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
• Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride – You take pride in your work and are dedicated to producing top‑notch results.

• Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development – We are invested in your success! Explore our apprenticeships, training and mentoring programmes designed to elevate your career.
• Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes and life assurance, among many other perks.
• Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!