Customer Service Advisor

Pbnet; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecoms provider in the UK seeks a Customer Service Advisor in Belfast. This entry-level role involves handling emergency calls, providing critical support, and demonstrating strong communication skills. Comprehensive training is offered, making it a rewarding opportunity for those who wish to contribute meaningfully. The contract offers competitive pay and a chance for permanent placement after a successful temporary period.

Qualifications

• A caring nature to support individuals during crises.
• Good standards of literacy and IT skills.

Responsibilities

• Be the first contact for emergency calls.
• Support individuals in critical situations.
• Provide assistance whilst working under pressure.

Skills

Successful Communication and Active Listening skills

Critical thinking

Empathy

Emotional Intelligence

IT skills

Job description

Customer Service Advisor - BT

Location: Belfast - onsite

Salary: £13.42 plus unsociable working premiums - payable per hour

Hours: Full time - 37.5 hours (5 x 7.5 hours shifts per week)

Shift Pattern

• Option 1 - Week 1 & 2: 06:00 to 17:00; Week 3 & 4: 12:00 to 23:00
• Option 2 - Week 1 & 2: 08:00 to 19:00; Week 3 & 4: 12:00 to 23:00

• Training is provided; hours will fall between days and evenings. 100% attendance required for training period.
• Start date: 24/11/2025
• This will be an ongoing temporary role becoming permanent, for the right candidates.
• All applications will be subject to pre‑employment and referencing checks, inclusive of Access NI.

Join the UK's biggest telecoms provider, who specialists in providing industry leading expertise backed by innovative technology and who provide comprehensive training.

Responsibilities

You will be the first contact for anyone calling 999, including calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue.

As a 999 Call Handler You Will Demonstrate

• Successful Communication and Active Listening skills
• Critical thinking whilst working under pressure, to support others with empathy
• A caring nature to support individuals in their most critical time of need
• Emotional Intelligence and Heightened Self & Social Awareness
• Good standards of literacy and IT skills with a diligent nature

There will also be development and further training opportunities - you could be upskilled to support Relay UK services. This service enables deaf, hard of hearing, and speech‑impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling.

Apply Today

If you're seeking a worthwhile role where you can be proud each day in the fact that you've helped someone in need, apply today and become part of a team that truly makes a difference!

Disability Confident Employer

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Administrative and Support Services