Customer Service Representative

Totalit; Bedford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A technology services company in Bedford is seeking a Customer Service Representative to create quotes and manage the sales process. The role requires proficiency in Microsoft Office and excellent communication skills. Candidates should have a positive attitude, problem-solving capabilities, and a good sense of humour. This entry-level position offers a full-time employment opportunity with a range of company benefits.

Benefits

28 days annual leave plus 1 day around birthday

Contributory pension scheme

Employee share ownership scheme

Up to 10 days of relevant training per year

Tailored development plan

High-performance computers

Modern workplace with breakout areas

Qualifications

• Experience in a team-driven environment, capable of working independently.
• Ability to juggle multiple tasks and prioritise effectively.
• Good knowledge of IT & Telecoms products is a considerable advantage.

Responsibilities

• Create quotes for existing clients across Hardware, Software, and Managed Services.
• Manage the entire sales process from identifying opportunities to finalising sales orders.
• Work closely with the team to ensure accurate and timely quotes.

Skills

Proficient in Microsoft Word

Excellent communication skills

Time management skills

Strong organisational skills

Problem-solving capabilities

Customer service experience

Tools

Microsoft Office

Job description

Customer Service Representative

Join us at Total IT Technology Solutions Ltd, an award‑winning technology services company based in Bedford. Since 2006, we have grown steadily, earning a top 501 MSP ranking worldwide. Our goal is to deliver high‑touch IT support while fostering a great working environment.

Company Profile

Our team is committed to delivering the highest levels of service and providing a supportive, growth‑focused workplace.

Responsibilities

• Create quotes for existing clients across Hardware, Software, and Managed Services.
• Manage the entire sales process from identifying opportunities to finalising sales orders and contract agreements.
• Work closely with the team to ensure accurate and timely quotes.

Experience

• Computer literate, especially in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Team‑driven environment experience, capable of working independently with minimal supervision.
• Ability to juggle multiple tasks and prioritise effectively.

Skills Required

• Proficient in Microsoft Word, Excel, Outlook.
• Excellent written, verbal and interpersonal communication.
• Time management with strong prioritisation and deadline orientation.
• Organisational excellence and accurate data entry.
• Consistency, methodical approach, willingness to listen, learn and improve.
• Problem‑solving capabilities and customer service experience, handling enquiries, resolving issues and ensuring excellent service.

The Candidate

Good knowledge of IT & Telecoms products would be a considerable advantage.

What We Expect From You

• Positive attitude and professional demeanor.
• Excellent telephone manners and a good sense of humour.
• High standards of work and a drive for determination.
• Adaptability and flexibility to changing situations.
• Team focus and reliability.
• Ability to add value to the organisation.

Company Benefits

• 28 days annual leave plus 1 day; 2 weeks either side of your birthday.
• Contributory pension scheme.
• Employee share ownership scheme rewarding long‑standing employees.
• Up to 10 days of relevant training per year.
• Tailored professional and personal development plan.
• High‑performance computers for all employees.
• Modern workplace with breakout areas, projector walls and ample off‑street parking.

Interview Process

• Stage 1 – Telephone screening (10-15 minutes).
• Stage 2 – Microsoft Teams interview (possible second interview).
• Stage 3 – Face‑to‑face interview with Head of Operations & CEO.
• Stage 4 – Call with HR Manager to confirm details and present job offer.
• Final Stage – Offer letter with agreed start date.

Why Work at Total IT

"Great people" – "The atmosphere makes me want to come into work each day!" – recent team survey insights.

As a sales role, you’ll receive a warm welcome and receive top‑up training to help you meet your own goals.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Customer Service

Industries

• Administrative and Support Services

Location: Bedford, England, United Kingdom

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