Contact Center Manager jobs in United Kingdom
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Customer Service Advisor
Job summary
A leading telecoms provider in the UK seeks a Customer Service Advisor in Belfast. This entry-level role involves handling emergency calls, providing critical support, and demonstrating strong communication skills. Comprehensive training is offered, making it a rewarding opportunity for those who wish to contribute meaningfully. The contract offers competitive pay and a chance for permanent placement after a successful temporary period.
Qualifications
- A caring nature to support individuals during crises.
- Good standards of literacy and IT skills.
Responsibilities
- Be the first contact for emergency calls.
- Support individuals in critical situations.
- Provide assistance whilst working under pressure.
Skills
Location: Belfast - onsite
Salary: £13.42 plus unsociable working premiums - payable per hour
Hours: Full time - 37.5 hours (5 x 7.5 hours shifts per week)
- Option 1 - Week 1 & 2: 06:00 to 17:00; Week 3 & 4: 12:00 to 23:00
- Option 2 - Week 1 & 2: 08:00 to 19:00; Week 3 & 4: 12:00 to 23:00
- Training is provided; hours will fall between days and evenings. 100% attendance required for training period.
- Start date: 24/11/2025
- This will be an ongoing temporary role becoming permanent, for the right candidates.
- All applications will be subject to pre‑employment and referencing checks, inclusive of Access NI.
Join the UK's biggest telecoms provider, who specialists in providing industry leading expertise backed by innovative technology and who provide comprehensive training.
You will be the first contact for anyone calling 999, including calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue.
- Successful Communication and Active Listening skills
- Critical thinking whilst working under pressure, to support others with empathy
- A caring nature to support individuals in their most critical time of need
- Emotional Intelligence and Heightened Self & Social Awareness
- Good standards of literacy and IT skills with a diligent nature
There will also be development and further training opportunities - you could be upskilled to support Relay UK services. This service enables deaf, hard of hearing, and speech‑impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling.
If you're seeking a worthwhile role where you can be proud each day in the fact that you've helped someone in need, apply today and become part of a team that truly makes a difference!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
- Entry level
- Contract
- Customer Service
- Administrative and Support Services
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.