Customer Service Advisor

U-Drive Limited; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned vehicle rental company in Poole is seeking a positive and proactive Workshop Service Advisor. You will handle customer queries and bookings, ensuring exceptional service. Candidates should have a strong customer service background and problem-solving skills. This full-time role offers various benefits, including annual leave and employee discounts.

Benefits

30 days annual leave

Employee discount on rental vehicles

Employee Assistance Program

Company-sponsored training and development opportunities

Qualifications

• Experience of delivering great customer service, ideally in a retail sales environment.
• A proactive approach to helping customers and understanding their needs.
• Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling.

Responsibilities

• Act as the primary point of contact in answering incoming phone calls for the department.
• Field all incoming telephone, email and in‑person enquiries with prompt response times.
• Take booking for MOT slots and manage the MOT booking system.

Skills

Customer service experience

Problem-solving skills

Excellent communication skills

Team player

Job description

U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close‑knit team, you will be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You will work a 40‑hour week on a rolling rota to include some Saturdays.

About Us

U-Drive is an established family‑owned vehicle rental company with a 42‑year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers and private hirers. With strong core values stemming from integrity, responsibility and respect, our team pulls together to deliver ‘exceptional’ service time and time again.

About the Role

As part of our Customer Service Advisor team, you will have day‑to‑day customer interactions, both face‑to‑face and through formal business communication (phone & email). This role will have you liaising with multiple head office departments alongside our branches and members of the general public.

Core Responsibilities

• Act as the primary point of contact in answering incoming phone calls for the department, always providing the exceptional level of customer service expected at U‑Drive.
• Field all incoming telephone, email and in‑person enquiries with prompt response times and a friendly, professional tone.
• Take booking for MOT slots, manage the MOT booking system effectively and optimise MOT lane utilisation to maximise department efficiency and profitability.
• Accurately input data and information into the booking system.
• Process invoices and take payments as appropriate.
• Provide quotes for customers based on job requirements.
• Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner.
• Order parts from approved suppliers, keeping track of cost and availability.
• Maintain and update Health & Safety records for the department, complying with regulation.
• Maintain the office and reception space in a clean, tidy and customer‑friendly way.

Requirements

• Experience of delivering great customer service, ideally in a retail sales environment.
• A proactive approach to helping customers and understanding their needs.
• Problem‑solving skills.
• Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling.
• Excellent communication skills.
• Team player with a can‑do attitude and an honest, trustworthy nature.

Benefits

• 30 days annual leave (inclusive of bank holidays), increasing with length of service.
• Employee discount on U‑Drive rental vehicles, including discounts for friends and families.
• Employee Discount Program offering savings on over 3,000 retailers.
• Employee Assistance Program in partnership with Health Assured.
• Company‑sponsored training and development opportunities.
• Free yearly MOT, on‑site parking where available.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Customer Service

Apply now and let our Recruitment Team reach out to discuss your application. We are committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U‑Drive!