Customer Consultant

Thebodyshop; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ethical beauty brand in Leicester seeks a dedicated consultant to provide customer advice and insights into products. The role involves learning product details and actively engaging with customers to enhance their shopping experience. Ideal candidates are available for flexible shifts and are passionate about connecting with customers. Opportunities for career growth and personal development are offered.

Benefits

50% discount on regular products

Freebies for new product launches

Volunteer time for local causes

Opportunities to grow within the brand

Qualifications

• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Offer advice to customers and engage with products.
• Support store management in driving sales and profit through customer service.
• Learn customer needs to recommend products that suit them.

Skills

Interest in connecting with customers

Collaborative Skills

Personal Conduct

Job description

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We're the original ethical beauty brand. We have a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More About The Role

• Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. We're not just selling a skin care routine, we're also helping communities build a better life.
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.

What We Look For

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

What We Offer

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular product & 30% on gifts.
• Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
• Volunteer time so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Opportunities to grow within the brand.
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

Talent Drivers Collaborative Skills, Personal Conduct, Commerciality, Purpose.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service