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Customer Care and Compliance Co-ordinator
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Customer Care and Compliance Co-ordinator
Job summary
A leading motor retail company in the UK is seeking a Customer Care and Compliance Co-ordinator. This entry-level position focuses on ensuring high standards of customer care and compliance while supporting regulatory processes. Candidates should have strong communication and organisational skills. The role offers a competitive salary and opportunities for professional development.
Benefits
Qualifications
- Experience in customer service or compliance within the regulated sector is desirable.
- Ability to interpret and apply regulatory requirements in a business setting.
- Confident in using IT systems and maintaining accurate records.
Responsibilities
- First point of contact for customer care enquiries, complaints, and feedback.
- Maintain accurate records of customer interactions.
- Support audits and reviews, ensuring processes are up to date.
- Prepare reports on customer care trends.
- Collaborate with teams to improve customer journeys.
Skills
This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
- Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
- Maintain accurate records of customer interactions and outcomes.
- Support audits and reviews, ensuring processes and documentation are up to date.
- Prepare reports for management on customer care trends and compliance matters.
- Collaborate with sales and service teams to improve customer journeys and outcomes.
- Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
- Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
- Highly organised with strong attention to detail.
- Able to interpret and apply regulatory requirements in a practical business setting.
- Confident using IT systems and maintaining accurate records.
- A proactive team player with the ability to work independently.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Job ID: LNKD1_UKTJ
- Entry level
- Full-time
- Other
- Administrative and Support Services
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Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.