Global Hybrid Customer Service Executive - 12-Month FTC

SmartestEnergy; Worthing; Hybrid; GBP 14,000 - GBP 18,000; Part time

Job summary

A dynamic energy company in Worthing seeks a customer-focused individual for a part-time customer service role. You'll handle inbound calls and emails, ensuring high-quality resolution of queries. This position involves updating customer records and promoting energy solutions. The role offers a fixed-term contract with a flexible working model that includes working from home. Join us to make a meaningful impact in the energy sector.

Benefits

Flexible working up to 30 days per year

Commitment to diversity and inclusion

Responsibilities

• Handle inbound calls and email cases, answering questions and resolving queries.
• Update customer records and process requests effectively.
• Promote tools and services to help customers maximize their energy solutions.

Skills

Experience in a fast-paced customer contact environment

Accuracy in written communication

Confidence in handling objections

Job description

A dynamic energy company in Worthing seeks a customer-focused individual for a part-time customer service role. You'll handle inbound calls and emails, ensuring high-quality resolution of queries. This position involves updating customer records and promoting energy solutions. The role offers a fixed-term contract with a flexible working model that includes working from home. Join us to make a meaningful impact in the energy sector.