Customer Experience Specialist - Hybrid, 12-Month FTC

SmartestEnergy Business Limited; Worthing; Hybrid; GBP 18,000; Part time

Job summary

A leading energy solutions provider is seeking a part-time customer service representative in Worthing, England. You will be the first point of contact for customers, handling inquiries and providing resolutions. The role is part-time, offering a maximum of 25 hours per week with a salary up to £17,500 annually (pro-rated). Strong communication skills and problem-solving abilities are essential. Embrace hybrid working with opportunities to make a global impact while promoting a diverse workplace culture.

Benefits

Salary up to £17,500 pro-rated

Flexible working option

Diversity and inclusion commitment

Qualifications

• Successful candidates will have prior experience in customer service roles.
• Strong attention to detail and commitment to professionalism.
• Ability to handle customer inquiries with a positive attitude.

Responsibilities

• Serve as the first point of contact for customers via calls and emails.
• Update customer records and process various requests.
• Collaborate with internal teams to resolve customer queries efficiently.

Skills

Experience in fast-paced customer contact environment

Accuracy in written communication, spelling and grammar

Confidence in objection handling

Job description

A leading energy solutions provider is seeking a part-time customer service representative in Worthing, England. You will be the first point of contact for customers, handling inquiries and providing resolutions. The role is part-time, offering a maximum of 25 hours per week with a salary up to £17,500 annually (pro-rated). Strong communication skills and problem-solving abilities are essential. Embrace hybrid working with opportunities to make a global impact while promoting a diverse workplace culture.