Hybrid Energy Care Specialist

AnaVation LLC; City of London; Hybrid; GBP 28,000; Full time

Job summary

A leading energy company in Central London seeks customer service professionals to join their team. This role emphasizes meaningful customer interactions, problem-solving, and making a positive impact on customers' lives. Ideal candidates are passionate about service, adaptable, and eager to contribute to a greener future. The company offers hybrid working possibilities, various employee perks, and a supportive team environment.

Benefits

Hybrid working allowance

Electric Vehicle salary sacrifice scheme

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly team dinners

Qualifications

• Passion for customer service and making a positive impact.
• Ability to handle challenging conversations with composure.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Assist customers with understanding their energy bills and tariffs.
• Resolve billing inquiries and issues promptly.
• Ensure a seamless end-to-end service experience.
• Engage in meaningful conversations without scripts.
• Provide support and solutions for vulnerable customers.

Skills

Customer service orientation

Problem-solving

Empathy

Adaptability

Communication skills

Job description

A leading energy company in Central London seeks customer service professionals to join their team. This role emphasizes meaningful customer interactions, problem-solving, and making a positive impact on customers' lives. Ideal candidates are passionate about service, adaptable, and eager to contribute to a greener future. The company offers hybrid working possibilities, various employee perks, and a supportive team environment.