Service Manager jobs in United Kingdom

Head of Maintenance Services (North Region)

Contract Type: Permanent, Full Time, 35 hours per week
Salary: £90,480 - £100,207 per annum dependent on experience Plus essential car user allowance of £1,300 per annum
Reporting Office: London, Stratford
Working pattern: Agile (20% - 40% office working)

Are you an exceptional leader with property experience and a desire for continuous improvement?

L&Q are looking for a Head of Maintenance Services to focus on the organisation’s Repairs Service covering our North London region, plus surrounding areas. This is an excellent opportunity to join the organisation as we embark on our journey from C2 to C1 and support us in achieving and maintaining top quartile performance in the sector.

You will oversee a large operation, managing the in-house delivery of repairs to c.50,000 homes. You will report to the Director of Maintenance Operations and will have a team of Maintenance Managers within each area reporting into you. Working across a large geographical region with direct responsibility for the operational leadership for direct maintenance services under your control. You will ensure that there is a focus on achieving budgets; with responsibility of a budget of circa £40 million and financial plans ensure that the region provide a cost-effective service delivery and ensure the management of robust contract management.

This role has direct influence over improving customer satisfaction, efficiency and productivity and ensuring that our residents have seamless customer focused experiences. Placing focus on a right first time approach. Working with multiple stakeholders across L&Q to improve efficient and effective service that removes complexity and delivers the best possible outcomes for customers.

The Head of service will deliver our people strategies and approaches to ensure we can attract and retain the best people, develop Managers and DM’s Academy approach. Working in line with and promoting the L&Q Values and ensuring that Managers are delivering on our behavioural framework.

You will have a good understanding of Health and Safety standards, regulatory and governance compliance for Maintenance services and make sure that they are adhered to and that risks are understood and managed.

• Level 4 or above CIH qualification or equivalent experience
• Proven leadership in a senior repairs / maintenance role within social housing or a similar environment
• A strong understanding of housing legislation and compliance with requirements
• Have a track record of managing large budgets efficiently, with evidence of cost control and value of money
• A successful track record of developing and delivering long term, integrated strategies in collaboration with others across a large portfolio of properties and estates
• Experience of managing a large teams both office and field based, including in-depth knowledge of relevant H&S requirements

A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more - Diversity and inclusion at L&Q | L&Q Group.

If you require any reasonable adjustments at any stage during this process, including application stage, please email eliotjeffries@neemarsearch.com

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria.

Please reach out to Eliot Jeffries at Neemar Search for more information: eliotjeffries@neemarsearch.com

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Civic and Social Organizations and Non-profit Organizations

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