Shift Leader - Kitchen

Dallas Holdings Limited; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food service company in Cheltenham is seeking a Shift Leader for the kitchen to support and coach the team while maintaining food quality and safety standards. The ideal candidate will lead by example, ensure effective training, and drive sales through excellent service and team collaboration. This role requires hands-on leadership and commitment to delivering high standards in food and customer experience.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen.
• Lead by example and be hands-on when required.
• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.

Job description

Job Title

Pret A Manger - Shift Leader - Kitchen

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

Operational Excellence

• Lead the Speed of Service principles
• Ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• Ensure all Marketplace orders are prepared promptly and accurately

Delicious Food and Drink

• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• Follow the 11-Step Production Process to guarantee customer safety and accurate labeling
• Follow Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed to deliver Pret standards
• Carry out Line Checks successfully and address any improvements needed
• Ensure no Made to Sell (MTS) rejects are on display in Langars
• Develop the team’s knowledge about the quality of our food and coffee
• Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

Well-Loved Shop

• Maintain Food Safety and Health & Safety Standards for team and customers
• Monitor and record safety checks
• Take corrective action on issues affecting customers, the team or sales
• Keep the shop clean, safe and equipment well maintained
• Follow MBWA principles and Pret Standards, seeing the shop through the customers’ eyes
• Demonstrate due diligence and escalate any quality issues

Shop Profitability

• Maximize sales, labour efficiency and profit via the Big 4 (Forecasting, Rota, Ordering & Production)
• Carry out ordering accurately and in line with business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• Maintain stock control by following the 7 Steps of Unaccounted
• Adhere to Pret’s Financial Standards to minimize risks and ensure team safety
• Follow merchandising guidelines and use marketing effectively to drive sales

Growth and Collaboration

• Follow merchandising guidelines and use marketing to drive sales
• Support successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to meet business needs
• Support Marketplace opportunities

Note: This description retains original responsibilities and operating expectations without translation or alteration of factual content.