Service Desk jobs in United Kingdom

Join to apply for the Technical Service Delivery Manager role at Connecticut Air Charter, LLC.

An exciting opportunity has arisen for an experienced Technical Service Delivery Manager to play a key role in delivering complex, high‑impact projects across defence and government communication programmes. In this role you’ll work closely with senior leadership to manage the implementation and through‑life support of multiple technical service projects, ensuring successful delivery to time, cost, and performance requirements. You’ll be at the centre of mission‑critical programmes supporting secure communications and satellite‑based systems for the UK defence sector.

• Oversee and coordinate multiple technical service and communication projects across several contracts.
• Manage full project lifecycles, from planning and documentation through to delivery and service transition.
• Produce and maintain detailed project documentation including management plans, schedules, and risk registers.
• Support engineering and technical teams in resolving complex project and service issues.
• Collaborate with stakeholders to ensure smooth delivery and alignment with customer requirements.
• Represent the organisation at key customer and commercial meetings.
• Support bid activity for defence and government tenders.
• Contribute to the continuous improvement of project delivery and through‑life support processes.

• Proven experience in project or service delivery management within the UK Defence or Government sectors.
• Background in electrical/electronic, IT networking, or satellite communication systems.
• Strong understanding of MOD contracting processes and procedures (Defence Digital, DE&S).
• Excellent stakeholder management and communication skills.
• Highly organised, proactive, and comfortable working in a dynamic environment with changing priorities.
• Must hold or be eligible for DV Security Clearance.
• Degree in Engineering, Science, or related technical discipline (preferred).

• Opportunity to work on cutting‑edge defence and communications projects.
• Collaborative, mission‑focused environment with a clear path for career progression.
• Competitive salary and benefits package.
• Flexible hybrid working arrangements.

If you’re a proactive and technically minded project manager who thrives in a high‑stakes, fast‑paced environment, this is a chance to make a real impact in the defence and secure communications sector.