Automotive Technical Helpdesk Specialist

Msx International; Colchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive service company located in Colchester is seeking a Technical Helpdesk Specialist to provide technical support to retailers and workshops. The ideal candidate will have a degree in automotive technology and strong knowledge of vehicle mechanics, specializing in diagnostic tools. This full-time position entails working Monday to Friday, with responsibilities including guiding dealers through repair processes and maintaining communication. The role offers 25 days of annual leave and is integral to improving customer satisfaction.

Benefits

25 days annual leave per year

Life Assurance

Qualifications

• Experience in technical support or workshop-level diagnostics.
• Ability to read technical drawings and interpret measurement data.
• Fluency in English.

Responsibilities

• Provide technical support across various systems.
• Guide dealers through repair processes.
• Own cases from initiation to resolution.

Skills

Strong knowledge of vehicle mechanics and EV

Analytical

Customer-focused

Education

Degree in automotive technology or equivalent experience

Tools

Diagnostic tools

Job description

Automotive Technical Helpdesk Specialist

Are you passionate about automotive technology and Electric Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

Responsibilities

• Provide technical support across various systems, focusing on diagnostics and root cause analysis
• Guide dealers through repair processes and ensure accurate case documentation
• Own cases from initiation to resolution or escalation, maintaining clear and professional communication
• Research technical documentation, manuals, and resolution databases to support problem-solving
• Collaborate with dealer technicians and internal agents to resolve complex technical issues
• Monitor and manage backlog by following up on open cases
• Escalate cases when necessary, ensuring all relevant information is included and properly documented
• Communicate product issues and contribute to continuous improvement initiatives
• Ensure thorough analysis and complete information before escalating or reassigning cases
• Support retailer staff by identifying educational needs and filling competence gaps
• Build strong relationships with retailers and workshop teams to improve service effectiveness
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support

Requirements

• Degree in automotive technology or equivalent experience
• Strong knowledge of vehicle mechanics and EV
• Experience in technical support or workshop-level diagnostics
• Experience in using diagnostic tools
• Ability to read technical drawings and interpret measurement data
• Analytical, organized, and customer-focused
• Fluency in English

Working pattern and location

• 40 hours per week
• Permanent
• Monday-Friday
• Location: Colchester

What we offer

• 25 days annual leave per year
• Life Assurance

About MSX International

You can learn more about MSX International on our website: www.msxi.com

Job details

• Seniority level Associate
• Employment type Full-time
• Job function Customer Service
• Industry Retail Motor Vehicles