Senior Service Delivery Manager in the UK

Ørsted Deputy Group; Barrow-in-Furness; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading energy company is seeking a Service Delivery Manager to enhance IT service delivery and customer satisfaction. The role involves collaborating with key stakeholders and managing inquiries while ensuring operational maturity in a hybrid working environment based in Barrow-in-Furness. Candidates should possess significant experience and excellent communication skills. This position offers an opportunity to shape the future of IT services in a global organization.

Qualifications

• Experience as a service delivery manager or IT management consultant in a global organization.
• Flexibility to manage a variety of IT tasks while focusing on business value.
• Experience in collaborating with infrastructure and application management specialists.

Responsibilities

• Establish good relationships with stakeholders for IT service delivery satisfaction.
• Act as the primary contact addressing IT inquiries and issues.
• Lead initiatives to improve operational maturity of IT services.

Skills

Service delivery management experience

Consultancy mindset

Excellent communication skills

Ability to manage various tasks

Ability to handle pressure

Job description

Join us in this role where you’ll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our internal IT teams, you’ll facilitate collaboration meetings, provide relevant performance reporting, and help to resolve complaints and pain points, by raising attention and anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT.

Welcome to Center of Excellence Service Delivery Management

You’ll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part of a cross‑functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and together you will support our business in the UK, ensuring delivery of IT products and services to the business and continuously increasing the level of operational maturity. You will be working in a hybrid mode from our West Coast Hub in Barrow.

You’ll play an important role in:

• establishing a good relationship with key stakeholders and ensuring an organisational focus on issues raised to achieve a high level of satisfaction in the delivery of IT services
• acting as the primary contact for the relevant business unit, addressing a wide range of IT inquiries and issues, while also enforcing and supporting IT service management disciplines
• continuously building and maintaining the right level of SLAs and tools
• establishing the necessary SLA and ensuring transparency in reporting and KPIs
• leading initiatives to improve operational maturity and increase the quality of IT services we deliver as an organisation, e.g., participation in tenders
• participating in our Change Advisory Board (CAB) to meet customer needs and protect operations, by ensuring high quality of IT related changes.

To succeed in the role, you:

• have experience as a service delivery manager, IT management consultant, or similar, in a global organisation and at enterprise level
• have a consultancy mindset with the flexibility to manage a variety of tasks, combining people skills and IT knowledge, whilst keeping sight of business value in an agile environment
• have experience collaborating with both infrastructure and application management specialists, as well as communicating efficiently with management and specialists at different levels
• have excellent communication skills and a personal drive to achieve results
• have the ability to set the scene, provide a clear agenda, lead across various teams and to stay focused
• have the ability to handle pressure well, and work through resistance to get things done.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us

Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via [e-mail].