Customer Service Team Leader — Drive Excellence & Growth

Johnson Controls, Inc.; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology corporation is seeking a Customer Service Team Leader in Manchester to shape the future of their Customer Services. The ideal candidate will have contact centre leadership experience and proven ability to drive performance. This full-time role offers a competitive salary, generous leave, and extensive career development opportunities. If you have a passion for leading teams and enhancing customer experience, this could be the perfect opportunity for you.

Benefits

Competitive Salary

25 days annual leave

Pension plan with employer match

Career Development opportunities

Free On-site Parking

Exclusive Discounts

Qualifications

• Proven contact centre leadership experience with a track record of delivering results.
• Strong skills in coaching and driving performance.
• Ability to engage and influence at all levels.

Responsibilities

• Deliver Contact Centre objectives and KPIs.
• Drive improvements that enhance customer experience.
• Engage and develop individuals and teams.

Skills

Contact centre leadership experience

Coaching and driving performance

Facilitation skills

Flexibility in fast-paced environments

Engagement and influence skills

Attention to detail

Education

Relevant coaching and development qualifications (e.g., CIPD, CPD)

Tools

LEAN Six Sigma Greenbelt

Job description

A leading technology corporation is seeking a Customer Service Team Leader in Manchester to shape the future of their Customer Services. The ideal candidate will have contact centre leadership experience and proven ability to drive performance. This full-time role offers a competitive salary, generous leave, and extensive career development opportunities. If you have a passion for leading teams and enhancing customer experience, this could be the perfect opportunity for you.